FAQ
General
- What is aero.zip?
- How many files can I send in a single upload?
- Can I send directories (folders) instead of individual files?
- Can I send files if the recipient is offline?
- Do I have to wait for the upload to finish before sharing?
- Do I need to keep the page open until the recipient finishes downloading?
- Does the transfer resume automatically if interrupted?
- Do I need to install a desktop app to get the full 250 MB/s speed?
- How can I achieve the advertised transfer speeds of up to 250 MB/s?
- My internet is slower than 250 MB/s. Is aero.zip still faster for me?
- Can I set a password on an upload?
Security
- How does the end-to-end encryption work?
- Why do I need end-to-end encryption?
- Don't other file sending services also encrypt files?
- What encryption algorithm and parameters are used?
- Do you scan files for viruses?
- If files are encrypted, how can I download a selection as a single ZIP archive?
- If uploads are encrypted with a secret key, how can I see the in my account?
- If my password is never sent to the server, how can you log me in and verify it?
- What happens if I lose the upload URL? Can you recover it for me?
Privacy
- Why can't I send the download link via email directly from aero.zip?
- Do you track me with cookies or other third-party tools?
- Where is my data hosted?
- When does my data get deleted?
- Where is the company based?
Subscriptions
- Why don't you offer a “lifetime” plan?
- Where can I find my invoices?
- What is your refund policy?
- Do you offer custom plans for businesses?
Account
- Why do I need a password if I sign up with Google or Apple?
- Can I log in using a passkey instead of a password?
- What is a recovery key and how does it work?
- What types of two-factor authentication (2FA) are supported?
- How do I use backup codes for two-factor authentication (2FA)?
- How do I enable dark mode?
- How can I get personal data you have about me?
- How can I permanently delete my account and data?